VX News shares this excerpt from LA Metro’s 2025 State of the Agency, with CEO Stephanie Wiggins and incoming Board Chair, Whittier Councilmember, Fernando Dutra, who reflect on the agency's efforts to build a safer, more resilient, customer-centered, and inclusive regional transit provider. Highlighting a 53% increase in ridership and an 87%  customer satisfaction rate, Wiggins emphasized safety gains, equity-driven initiatives, and system-wide service improvements as Metro prepares for the global stage of the 2026 FIFA World Cup and 2028 Olympic Games. Dutra, committing to on-time capital delivery and workforce development, affirmed Metro’s unified goal: to deliver world-class mobility worthy of every community it serves.